Agenda - Financial Communications Forum '08

The Princeton Club of New York / April 15-16, 2008

Day One: April 15

8:15 - 9:00

Registration, Breakfast & Networking (Exhibits Open)

9:00 - 9:05

Welcome & Opening Remarks

9:05 - 10:00

Keynote Session –
Batter Up! Targeting & Launching The Player’s Club, a Specialized Publication for High Net Worth Athletes

Lenny K. Dykstra, Founder & President, The Players Club; member, 1986 World Champion New York Mets; contributor, theStreet.com

Randall Lane, President, Doubledown Media

get preso slides

10:00 - 10:05

Meet the Sponsor: NEPS

10:05 - 10:25

Break (Exhibits Open)

10:25 - 11:15

The Impact of Broadband on Financial Communications Strategies, Tactics, and Execution (panel)

Moderator
Tony Quin, CEO, IQ Interactive

Panelists

Ralph Cummins, Director, Global Brand Strategy, Genworth Financial

Rob Elfner, VP & Retirement Marketing Director, Wachovia

Ken Hittel, VP, Corporate Internet Department, New York Life

11:15 - 12:05

Building Brands Using Print, Web, and Mobile Media

Charles J. Reisler, Managing Partner, Crescent Partners, LLC

J Berry, Founder, JB Design

Dr. Raymond Pettit, Vice President, MarketShare Partners

get preso slides

12:05 - 1:30

Lunch (Exhibits Open)

1:30 - 2:20

Making Transpromo Work: A Technologist's-Eye View (panel)

Moderator
Elizabeth Gooding, President, Art Plus Technology

Panelists

Nasser Barghouti, Vice President, Chief Technology Officer , EMC Document Sciences

Dan Kloiber, Chief Technology Officer, Exstream Software by HP

Kurt Konow, Data Center Segment Marketing Manager, Production Printing Business Group, Ricoh Americas Corp.

get preso slides

2:20 - 2:25

Meet the Sponsor: EMC Document Sciences

2:30 - 3:20

A. Assembling, Producing & Delivering Secure Online Statements

Stephen Bartlow, Vice President & Business Strategy Manager, Total Merrill Services, Merrill Lynch

B. Leveraging Economic Research in Financial Communications

Robin Ratliff, Assistant VP and Assistant Corporate Secretary, Federal Reserve Bank of Cleveland

Kelly Banks, Assistant VP and Public Information Officer, Federal Reserve Bank of Cleveland

3:25 - 4:15

A. Building Relationships with Financial Advisors

Andy Edwards, Manager, kasina

get preso slides

B. Usability Testing and Marketing Materials Redesign at TIAA-CREF

Deborah Bosley, Ph.D., Principal, The Bosley Group and Director, the Center for Humanities, Technology, and Science, University of North Carolina at Charlotte

Olympia Moukas, Executive Director of Marketing Communications, TIAA-CREF

get preso slides

4:20 - 5:10

A. Notice & Access Update: Technology Responses to New SEC Initiatives (panel)

Moderator
Mara Shreck, Attorney, Investment Company Institute

Panelists

Deborah Doane, Vice President of Product Marketing, EDGAR Online

Chuck Callan, Senior Vice President, Corporate Affairs, Broadridge

Chris Crafford, Vice President, Development, Fiserv Output Solutions

get preso slides

B. More Than a Pretty Picture: Information Design, Clarity, Color & Personalization (panel)

Moderator
Robert Linsky, Vice President, Design, Art Plus Technology

Panelists

Erin Eisinger Katrincic, Information Strategist, Carpenter Group

Jed Rumora, Partner, 42Fish

Cam Shapansky, Partner & Consultant, Blue North Strategies

get preso slides

5:15 - 6:30

Cocktail Party + Professional Table Tennis Demonstration by Tahl Leibovitz, Paralympic and Parapan American Games Gold Medalist and Current United States Olympic Table Tennis Athlete of the Year (Exhibits Open)

Day Two: April 16

8:15 - 9:00

Registration, Breakfast & Networking (Exhibits Open)

9:00 - 9:30

The Insight Award for Customer Advocacy in Financial Services: Inside the Finalist and Winning Entries

Elizabeth Gooding, Art Plus Technology, representing the Award Sponsor

Michael Ellison, Corporate Insight, Inc., representing the Award Judges

get preso slides

9:30 - 10:20

Providing and Extending Customer Self-Service: How Putnam is Improving Satisfaction and Reducing Costs

Timm Haskins, Vice President, Information Delivery, Putnam Investments

get preso slides

10:20 - 10:45

Break (Exhibits Open)

10:45 - 11:35

Tuning Communications to Specific Financial Audiences: Balancing Length, Complexity, Voice, and Format

Elizabeth Cicchetti, Senior Marketing Communications Specialist, Mutual Trust Financial Group

get preso slides

11:35 - 12:25

From Savers to Spenders: Marketing to the Boomer Generation

Barbara Hume, Chief Marketing Officer, Annuities Division, Sun Life Financial

get preso slides

12:25 - 1:30

Lunch (Exhibits Open)

1:30 - 2:20

Creating Outstanding Customer Experiences Through Integrated Sales, Marketing, and Service Communications

Becky Seefeldt, Marketing Director, HSA Bank

get preso slides

2:20 - 3:10

Measures & Metrics: The Business Case for Effective Communication

Elizabeth Gooding, President, Art Plus Technology

Michael Ellison, Executive Vice President, Corporate Insight, Inc.

get preso slides

3:10 - 3:15

Prize Drawings & Adjournment


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