Posts by Elizabeth Gooding
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Financial, Healthcare Firms Recognized for UX Innovations
Posted January 23, 2018Corporate Insight Names 2017 Monitor Award Winners, Outlining Digital Trends and Best Practices in Financial Services and Healthcare Jan. 23, 2018 — Corporate Insight announced the winners of its 2017 Monitor Awards, […] -
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Embracing Design Constraints
Posted September 4, 2017Interesting post on “Creativity in a Constrained World” from Ben Malbon following the Firestarters NYC event where he spoke to to Adam Morgan and Mark Barden, authors of A Beautiful Constraint. A […] -
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Calling it Agile Doesn’t Make it Agile
Posted August 18, 2017I have been somewhat skeptical about the broad applicability of the Agile development methodology due to observation of a range of design and development projects within large financial services corporations […] -
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What Can Printers Learn from Amazon Oops?
Posted March 3, 2017Earlier this week, Amazon Web Services had some internal issues that rippled across the Internet. I’m not talking about your Amazon shopping cart; I’m talking about Amazon’s hosting/cloud platform used […] -
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Affluent Investors Go Old School
Posted July 19, 2016Advisors should know that affluent investors prefer face-to-face contact and phone calls to digital channels. According to research by John Hancock, three in ten (31 percent) of surveyed investors say […] -
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Personalization versus Automation – FREE Research
Posted July 18, 2016New research from The Customer Experience Exchange for Financial Services US details the balancing act many Financial Services Customer Experience executives are facing between “keeping it personal”with their customers and driving efficiencies for the organization through […]