Call for Speakers
Suggested Topics
Preference is given to presentations that feature case studies, research findings, measurable results, detailed implementation data, and/or samples of actual communications. Suitable topics include, but are not limited to:
- Technologies for communicating in person, on paper, and online
- Simplifying language and design
- Personalization and privacy
- Environmental friendliness
- Integrating sales, marketing, and customer care
- Effective communication without litigation
- Legislation and regulation
- Ethics, transparency, and advocacy
- Transpromo
- Boomers, GenXers and other key demographics
- Intermediary 'care and feeding'
- Providing and extending customer self-service
- Reporting and customer satisfaction
- Straight-through processing
- Communicating fund/insurance hybrids
