attrition Archive
View All Posts
-
0
Holding On: How Health Insurers Can Improve Customer Retention and Loyalty
Posted July 1, 2013Statistics vary by industry but the conventional marketing wisdom is that attracting a new customer can cost about 7 times as much as holding on to an existing one. When […] -
0
Are Big Banks Laughing all the way to the Bank?
Posted January 18, 2013There has been constant chatter about the need for banks to focus on the customer, improve customer experience and protect themselves from credit unions and non-bank competitors. I’ve been one of the […] -
0
Making a Better Bank isn’t Easy, but apparently it’s Simple
Posted January 8, 2013Yesterday I posted a lament about the devolution of banking and the need for better, more transparent banking services. Lo and behold I saw a post in The Financial Brand “Easy Banking: […]