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![Statistics vary by industry but the conventional marketing wisdom is that attracting a new customer can cost about 7 times as much as holding on to an existing one. When […]](http://www.insightforums.com/wp-content/uploads/2013/06/discussion-200x110.jpg "Holding On: How Health Insurers Can Improve Customer Retention and Loyalty")
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Holding On: How Health Insurers Can Improve Customer Retention and Loyalty
Posted July 1, 2013Statistics vary by industry but the conventional marketing wisdom is that attracting a new customer can cost about 7 times as much as holding on to an existing one. When […] -
![Banking customers today, are increasingly aware that they have a choice. A choice between banks – and even non-bank entities – that can help them manage their money or conduct […]](http://www.insightforums.com/wp-content/uploads/2013/03/bank-200-110.png "Banking on Social Media: How Social Media and Video Can Help with Onboarding Programs")
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Banking on Social Media: How Social Media and Video Can Help with Onboarding Programs
Posted June 18, 2013Banking customers today, are increasingly aware that they have a choice. A choice between banks – and even non-bank entities – that can help them manage their money or conduct […] -
![There has been constant chatter about the need for banks to focus on the customer, improve customer experience and protect themselves from credit unions and non-bank competitors. I’ve been one of the […]](http://www.insightforums.com/wp-content/uploads/2013/01/top-ten-banks-in-percent-deposit-growth.png "Are Big Banks Laughing all the way to the Bank?")
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Are Big Banks Laughing all the way to the Bank?
Posted January 18, 2013There has been constant chatter about the need for banks to focus on the customer, improve customer experience and protect themselves from credit unions and non-bank competitors. I’ve been one of the […] -
![Yesterday I posted a lament about the devolution of banking and the need for better, more transparent banking services. Lo and behold I saw a post in The Financial Brand “Easy Banking: […]](http://www.insightforums.com/wp-content/uploads/2013/01/Simple-invitation.png "Making a Better Bank isn’t Easy, but apparently it’s Simple")
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Making a Better Bank isn’t Easy, but apparently it’s Simple
Posted January 8, 2013Yesterday I posted a lament about the devolution of banking and the need for better, more transparent banking services. Lo and behold I saw a post in The Financial Brand “Easy Banking: […]