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Comcast and TimeWarner Customers in for a Bumpy Ride
Posted February 13, 2014Bloomberg news reported this week that Comcast Corp. has agreed to acquire Time Warner Cable Inc. for $45.2 billion, combining the two largest U.S. cable companies in an all-stock transaction. While […] -
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What Drives Customer Satisfaction? New Research from the Wireless Industry
Posted February 11, 2014J.D. Powers recently released their 2014 U.S. Wireless Customer Care Full-Service Performance Study. Not surprisingly, one of the key findings is that customers don’t like have to call more than […]