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![In designing your customer experience framework, what features do you want available from each channel? As I said yesterday, it all starts with what the customer wants. If you listen […]](http://www.insightforums.com/wp-content/uploads/2012/11/comm-channel-preferences.png "Designing Multi-Channel “Activities” for Customers")
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Designing Multi-Channel “Activities” for Customers
Posted December 5, 2012In designing your customer experience framework, what features do you want available from each channel? As I said yesterday, it all starts with what the customer wants. If you listen […]