user experience Archive
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![In designing your customer experience framework, what features do you want available from each channel? As I said yesterday, it all starts with what the customer wants. If you listen […]](http://www.insightforums.com/wp-content/uploads/2012/11/comm-channel-preferences.png "Designing Multi-Channel “Activities” for Customers")
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Designing Multi-Channel “Activities” for Customers
Posted December 5, 2012In designing your customer experience framework, what features do you want available from each channel? As I said yesterday, it all starts with what the customer wants. If you listen […] -
![What’s in your multi-channel portfolio? If you ask the typical marketing manager this question they will likely be focused on direct mail, mobile, social and web as channels – most […]](http://www.insightforums.com/wp-content/uploads/2012/12/dreamstimelarge_10608229-200x110.jpg "Multi-Channel Customer Experience… What’s that mean?")
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Multi-Channel Customer Experience… What’s that mean?
Posted December 4, 2012What’s in your multi-channel portfolio? If you ask the typical marketing manager this question they will likely be focused on direct mail, mobile, social and web as channels – most […] -
![Cookie Monster Recruited to Test Websites? Tomorrow a law known as the E.U. Cookie Directive will go into effect across the European Union – but the ramifications will be felt […]](http://www.insightforums.com/wp-content/uploads/2012/05/Financial-Times-allow-cookies-2.png "Cookies off the Menu in the E.U.")
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Cookies off the Menu in the E.U.
Posted May 25, 2012Cookie Monster Recruited to Test Websites? Tomorrow a law known as the E.U. Cookie Directive will go into effect across the European Union – but the ramifications will be felt […]