user experience Archive
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Designing Multi-Channel “Activities” for Customers
Posted December 5, 2012In designing your customer experience framework, what features do you want available from each channel? As I said yesterday, it all starts with what the customer wants. If you listen […] -
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Multi-Channel Customer Experience… What’s that mean?
Posted December 4, 2012What’s in your multi-channel portfolio? If you ask the typical marketing manager this question they will likely be focused on direct mail, mobile, social and web as channels – most […]