Channel

When Workflow became a Thing

I always say that I learned about workflow working in a restaurant kitchen. If everyone doesn’t stand in the right place, do things in the right order and at the right time – people get burned, cut, poisoned  and you lose customers. In that context, workflow refers to the work process.

Health and Retail futureHowie Fenton of NAPL wrote a good post yesterday on “Bringing Workflow Back” and all the different “things” that are called workflow these days: pre-press workflow, web-to-print workflow, etc. lamenting the over-use of the term. In the broader industry there is inbound document workflow ala DST’s AWD  or workflow distribution like PegaSystems. This is all software, a thing that relies on well defined processes to operate effectively. At the end of the day, good software doesn’t help if you are just automating bad processes – or doing bad things faster as I like to say.

At least in your industry you probably won’t get burned, cut or poisoned because of it! But then again…

Elizabeth Gooding

Elizabeth Gooding is the editor of the Insight Forums blog and president of Gooding Communications Group www.GoodComm.net

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About Elizabeth Gooding

Elizabeth Gooding is the editor of the Insight Forums blog and president of Gooding Communications Group www.GoodComm.net

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