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A Communication Strategy Starts with Questions
Posted September 24, 2013Many businesses have a shotgun approach to marketing communications strategy: Fire lots of messages at the audience, and see what finds its mark. And, while this approach might net some […] -
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Answers that Lead to More Questions: Untangling the DOMA Knot
Posted July 17, 2013Last week I looked into the ways that the Supreme Court’s June ruling that declared Section 3 of the Defense of Marriage Act unconstitutional impacted marketers. While the decision sent […] -
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Big Data, Healthcare and Common Sense
Posted July 8, 2013You can hardly read any business journal without seeing something on the use of “Big Data.” This brought me to the question, what is “Big Data” really? Naturally I checked […] -
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Holding On: How Health Insurers Can Improve Customer Retention and Loyalty
Posted July 1, 2013Statistics vary by industry but the conventional marketing wisdom is that attracting a new customer can cost about 7 times as much as holding on to an existing one. When […] -
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Plan for Change and Fly Like an Eagle
Posted June 24, 2013“Time keeps on slippin’, slippin’, slippin’ into the future…” From “Fly Like An Eagle” by the Steve Miller Band Well, yes, of course we are perpetually moving one direction across […] -
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How to Create Video Content That Will Boost Traffic and Win Patients
Posted June 12, 2013Healthcare providers large and small are looking for cost-effective ways to market to the new cost-sensitive consumer. Adding video to your website is a great inbound marketing tactic that works […]