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Affluent Investors Go Old School
Posted July 19, 2016Advisors should know that affluent investors prefer face-to-face contact and phone calls to digital channels. According to research by John Hancock, three in ten (31 percent) of surveyed investors say […] -
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Auto Insurance Satisfaction Reaches All-Time High
Posted June 20, 2014J.D. Power Reports: Auto Insurance Satisfaction Reaches All-Time High, Fewer and Smaller Premium Increases Cited Despite steady increases in premium prices during the past five years, auto owners’ satisfaction with […] -
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J.D. Power Releases Wireless Customer Care Performance Study
Posted February 7, 2014The latest wireless research from J.D. Powers was conducted from July 2013 to December 2013. The study is in two parts: 2014 U.S. Wireless Customer Care Full-Service Performance Study—Volume 1 is […] -
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Free Research Download: Marketing To Millennials
Posted February 6, 2014comScore, Inc. has made its latest white paper Marketing to Millennials: 5 Things Every Marketer Should Know available for download (free.) The paper provides important context for understanding the media consumption habits […] -
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Holding On: How Health Insurers Can Improve Customer Retention and Loyalty
Posted July 1, 2013Statistics vary by industry but the conventional marketing wisdom is that attracting a new customer can cost about 7 times as much as holding on to an existing one. When […] -
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Do 2014 ACA Changes Foreshadow Reduced Employer Coverage?
Posted May 15, 2013In April, the Robert Wood Johnson Foundation (RWJF) released a study highlighting declines in employer coverage across all states for which data was available. Only 56 percent of workers 18 […] -
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Why Bank Customers want a more Seamless and Personalized Experience – and Why They Don’t
Posted May 9, 2013“Results show 69% of U.S. consumers would provide more private information in exchange for more personalized service, higher security against identity theft, and greater simplicity in managing their finances” according […]