The latest wireless research from J.D. Powers was conducted from July 2013 to December 2013. The study is in two parts: 2014 U.S. Wireless Customer Care Full-Service Performance Study—Volume 1 is based on responses from 7,195 full-service wireless customers. The 2014 U.S. Wireless Customer Care Non-Contract Performance Study—Volume 1 is based on responses from 2,912 non-contract wireless customers. Both semiannual studies are based on the experiences of current customers who contacted their carrier’s customer care department within the past six months.
For further information on the study visit the J.D. Power website.
Rankings:
| Overall Customer Satisfaction Index Scores | J.D. Power.com Power Circle Ratings | |
| (Based on a 1,000-point scale) | For Consumers | |
Full-Service |
||
| AT&T | 793 |
5 |
| Verizon Wireless | 788 |
4 |
| Full-Service Average | 782 |
3 |
| T-Mobile | 778 |
3 |
| Sprint Nextel | 757 |
2 |
Non-Contract |
||
| MetroPCS | 758 |
5 |
| Virgin Mobile | 751 |
5 |
| Boost Mobile | 742 |
4 |
| Non-Contract Average | 727 |
3 |
| Cricket | 718 |
3 |
| TracFone | 714 |
3 |
| Straight Talk Wireless | 685 |
2 |
| Net10 | 669 |
2 |
Power Circle Ratings Legend
5 – Among the best
4 – Better than most
3 – About average
2 – The rest
Elizabeth Gooding is the editor of the Insight Forums blog and president of Gooding Communications Group www.GoodComm.net
