Financial, Healthcare Firms Recognized for UX Innovations

Corporate Insight Names 2017 Monitor Award Winners, Outlining Digital Trends and Best Practices in Financial Services and Healthcare

Jan. 23, 2018  — Corporate Insight announced the winners of its 2017 Monitor Awards, recognizing digital innovation and best practices within the financial services and healthcare industries. Now in its 20th year, the Monitor Awards program issues gold, silver and bronze medals, highlighting significant advances in online and mobile offerings in the past year.

“Throughout 2017, we saw enhancements and innovations in the digital resources offered in the financial services and healthcare industries,” said Michael Ellison, president of Corporate Insight. “We’ve seen continuous growth for mobile platforms across the industries we track, with wellness programs flourishing at an institutional level, particularly in the healthcare and retirement spaces.”

Corporate Insight’s Monitor Services teams use rigorous, proprietary grading software to review online tools and resources from more than 100 financial services firms and health insurers. The Monitor Awards highlight the strongest resources and features of the online user experience.

2017 Gold Medal Monitor Award Winners
Gold medals are presented for online features that exceed Corporate Insight’s criteria for overall excellence and usability. The following companies received the most gold medals across categories within each industry vertical:

Asset Management – Advisor Monitor           

Credit Card Monitor


American Express



Franklin Templeton


J.P. Morgan



PNC Bank

Asset Management – Investor Monitor

e-Monitor (Online Brokerage)



Franklin Templeton


Life Insurance Monitor

T. Rowe Price



Annuity Monitor

John Hancock




State Farm





Property & Casualty Insurance Monitor


Liberty Mutual

Bank Monitor

Retirement Plan Monitor

U.S. Bank



Healthcare Monitor

BCBS of Illinois


A Look Back at 2017: Summary of Key Trends
As part of the Monitor research services, Corporate Insight analysts use live accounts at each healthcare and financial institution covered, identifying customer-centric improvements and trends in real time. The Monitor Awards are a culmination of a year’s worth of website tracking and user experience assessment. The following is a summary of the most notable trends from 2017:

Wellness programs began to take shape at an institutional level across industries.

Wellness became a major cross-industry focus in 2017. For example, three Healthcare Monitor firms launched new health and wellness campaigns in 2017—UnitedHealthcare, Humana and Aetna—that gamify and reward healthy behaviors.

Since financial health is an important aspect of overall wellness, record keepers continued to intensity their focus on promoting financially savvy decisions. Eleven Retirement Plan Monitor coverage firms added new financial wellness resources in 2017, including interactive lessons, webinars, videos, worksheets and an online game.

Mobile platforms continue to grow.

Mobile continued to trend in financial services, with 10 leading defined contribution plan record keepers introducing new mobile apps or enhancing their existing platforms. The most notable mobile enhancements pertained to profile management features and transaction capabilities.

Corporate Insight tracked several noteworthy mobile features in the property and casualty insurance space that capitalized on emerging technology such as artificial intelligence, voice assistance and chat bots. While only two P&C Insurance Monitor firms created apps for Amazon Alexa devices in 2016, this progress doubled in 2017.

A number of firms in the brokerage industry improved their mobile apps in 2017. e-Monitor coverage firms aimed to streamline mobile usability by updating notification and alert capabilities.

For more information on Corporate Insight’s 2017 Monitor Awards reports, please contact:

Jenna Lesnoy
Corporate Insight
(212) 832-2002

About Corporate Insight

Corporate Insight provides competitive intelligence, consulting and user experience (UX) research to the nation’s leading financial services firms, insurers and educational institutions. For over two decades, the firm has published customer-experience-focused research and has advised clients on key competitive issues with a focus on improving digital capabilities. The firm offers subscription-based Monitor Services in 14 verticals, including brokerage, healthcare and alumni relations, along with custom research and consulting servicesdigital capabilities auditssyndicated studies and UX research. To learn more, connect with CI on TwitterFacebook and LinkedIn.

SOURCE Corporate Insight


Elizabeth Gooding

Elizabeth Gooding is the editor of the Insight Forums blog and president of Gooding Communications Group

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